RETURNS AND EXCHANGES

Return & Exchange Policy

We want you to absolutely love your hair! If for any reason you're not satisfied, you have 14 days from the date you receive your order to request an exchange or refund.

To be eligible, all products must be in their original condition — no dying, bleaching, chemical processing, unravelling, washing, or cutting.

Received the Wrong Items?

If you notice any issues with your order — such as incorrect lengths, textures, or items — please contact us right away so we can make it right at no cost to you.
📞 Call/Text: (706) 392-9039

How to Start a Return

Access the Order Inquiry Form below or under the Contact KeiLuxe section to submit your return or exchange request.

You can return your items by mail
, we'll email you a prepaid return label. Please make sure to send your package within 3 days of receiving your label.

Once we receive the returned items, our team will inspect the hair within 3 business days and issue you a refund or exchange. For refunds, 90% of your order total (excluding shipping fees) will be returned to your original payment method.